What can I do if I haven't received value for my payment?

The transaction life cycle involves various parties, commencing with the customer who decides to make a payment to a merchant, followed by the customer's bank, the payment processor or gateway and finally, the merchant.  

Although multiple parties play distinct roles in this process, their responsibilities differ. Payment processors and gateways, like SeerBit, assist merchants in simplifying and automating payment collections while ensuring secure payment options for customers.  

The merchant, who benefits directly from successful payments, holds sole responsibility for promptly delivering the purchased goods or services of the expected quality.  

If you make a successful payment through SeerBit but do not receive the expected value within the agreed-upon timeline, here are steps to resolve the issue:  

Contact the merchant: Start by reaching out to the merchant via their support channels and explaining the problem. The SeerBit payment receipt in your inbox contains a unique reference for your payment, which you can provide to the merchant for investigation.  

Contact SeerBit Support: If the merchant cannot resolve the issue or you cannot get in touch with them, you can contact SeerBit support. Provide us with transaction information, including the transaction reference, debit alert or payment receipt, account number and the first 6 and last 4 digits of your card if you paid with one.  

Chargeback: If the issue persists despite the first two steps, you have the option to file a chargeback with your bank or through their online support channels. A chargeback is a customer-initiated request for payment reversal, serving as a form of consumer protection for wrongful transactions. Customers have the right to file a chargeback if there is a valid reason for doing so.