Payment attempts can fail due to various reasons. If your payment failed and you were not debited, you can refer to the SeerBit Help Center for troubleshooting tips. If you encounter an error that is not listed in the Help Center, or the error persists after troubleshooting, please contact SeerBit support.
If your payment failed and you were debited, your bank will usually reverse the debit within 24 hours. If you do not receive a reversal after this period, please contact your bank to report the debit. You can also check your bank statement to confirm if the reversal has been applied.
If you are unable to resolve this issue with your bank, please contact SeerBit support at [email protected] or raise a ticket on our support page with the following information:
- The first 6 and last 4 digits of your bank card (if you paid with your card)
- A screenshot of the debit alert you received or an indication of this debit on your bank statement.
- Your bank account name and number.
- The email address used for the transaction.
- The name of the business you made the payment to.
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