FAQ (15)

Troubleshooting issues.

Transaction Error: Your transaction timed out. Please check status shortly

Modified on Thu, 21 Nov at 7:22 AM
Transaction error: Invalid Credentials

Modified on Thu, 21 Nov at 9:03 AM
Transaction Error: Invalid Amount

Modified on Thu, 21 Nov at 9:06 AM
What do I do when I do not receive email notifications?

Modified on Thu, 21 Nov at 9:07 AM
How can I resolve login issues on the merchant dashboard?

Modified on Thu, 21 Nov at 9:24 AM
What should I do if I am unable to download a report on the Merchant Dashboard?

Modified on Thu, 21 Nov at 9:25 AM
How can I resolve difficulties with the live toggle feature on the Merchant dashboard?

Modified on Thu, 21 Nov at 9:27 AM
How do I update merchant information on the Merchant Services platform?

Modified on Thu, 21 Nov at 2:23 PM
What should I do if my KYC approval is pending?

Modified on Thu, 21 Nov at 2:27 PM
How can I address suspected fraud issues?

Modified on Thu, 21 Nov at 2:29 PM